Privacy Policy

PromptQube – Prompt Sharing & Marketplace Platform
Last Updated: 2025

PromptQube (“Platform”, “we”, “us”, “our”) operates a digital marketplace where users can register as buyers or sellers, list and purchase prompts, subscribe to premium plans, participate in a referral system, and manage digital transactions through integrated payment gateways and wallets.

This Privacy Policy explains what information we collect, how we use it, how we safeguard it, and what rights you have.
By using PromptQube, you agree to the terms outlined here.

1. Information We Collect

1.1. Information You Provide to Us

When creating or managing your account:

  • Name, email, country

  • Password (hashed and encrypted)

  • Authentication method (email/password or Google OAuth)

  • Mandatory referral code at registration

  • Profile details: avatar, bio, company details (optional)

  • Seller information: slug, display name, branding assets, social links

  • KYC information for payouts (where required by law)

  • Prompt listings (drafts, submitted, approved, rejected, archived)

  • Reviews and ratings

  • Support requests and communication

  • Subscription preferences and billing details (via payment providers)

1.2. Automatically Collected Information

We collect certain data to maintain and improve platform performance:

  • Device details (browser, OS, device model)

  • IP address, timezone, language

  • Usage logs (pages viewed, search queries, filters used, clicks)

  • Session identifiers and secure cookies

  • Referral attribution data

  • Performance metrics and crash logs

  • Cart events and browse actions (non-personalized)

1.3. Payment and Transaction Data

We do not store or process raw card details.

All payment information is handled securely by:

  • Stripe (global users)

  • Razorpay (India users)

We receive:

  • Transaction IDs

  • Payment status (success/failed/refunded)

  • Subscription status and invoices

  • Payout confirmations and settlement reports

1.4. Wallet, Payout & Finance Data

To operate wallets and payouts, we store:

  • Wallet balance

  • Ledger entries (sales, commissions, refunds, adjustments, payouts)

  • Payout method, processing history, and status

  • Tax information where required

  • Commission rules applied on earnings

1.5. Referral System Data

We store and process:

  • Your unique referral code

  • Who referred you (referee)

  • Referral dashboard metrics

  • Rewards earned (configurable by Admin)

  • Anti-abuse flags and tracking windows

1.6. Seller Prompt & Catalog Data

Includes:

  • Prompt content and metadata

  • Pricing, currency, tags, categories

  • Images, watermarked assets, preview snippets

  • SEO metadata and public seller catalog data

  • Moderation history and admin notes

2. How We Use Your Information

We use your information to:

  • Create and maintain accounts

  • Enforce mandatory referral validation

  • Facilitate prompt listing, purchasing, subscriptions

  • Operate wallets, commissions, payouts, refunds

  • Process payments via external gateways

  • Display public seller pages and SEO pages

  • Enable ratings, reviews, and moderation workflows

  • Improve search, filtering, and discovery

  • Prevent fraud, abuse, and unauthorized activity

  • Provide customer support

  • Personalize logged-in experience (non-advertising)

  • Improve performance and debug issues

  • Comply with financial, tax, and legal obligations

We do not sell personal data.

3. Legal Basis for Processing (GDPR-Aligned)

We process your data under:

  • Contract: to provide the service you signed up for

  • Legitimate interest: security, fraud prevention, analytics

  • Consent: optional features (e.g., newsletter, cookies)

  • Legal obligation: KYC, tax reporting, anti-fraud

4. How We Share Your Information

We may share limited data with:

4.1. Service Providers

  • Payment gateways (Stripe, Razorpay)

  • Email service providers

  • Cloud hosting (S3-compatible storage)

  • Analytics & logging providers

  • KYC verification tools (if used)

  • Image processing services

  • Search indexing systems

All third parties are required to protect your data under strict contracts.

4.2. Publicly Visible Information

When you publish as a seller:

  • Seller slug and profile

  • Public listings (approved prompts only)

  • Ratings and reviews you have received

  • SEO pages for prompts and seller profiles

Prompt content is not fully visible publicly — only previews.

4.3. Compliance & Safety

We may share data when:

  • Required by law, regulation, or legal process

  • Investigating fraud, abuse, or content violations

  • Responding to disputes or chargebacks

5. Cookies & Tracking

We use cookies for:

  • Login sessions

  • Referral attribution

  • Cart persistence

  • CSRF protection

  • Analytics and performance monitoring

No advertising cookies are used.

You may disable cookies, but key features may not work.

6. Data Retention

We retain data:

  • As long as your account is active
  • As required for tax, accounting, payouts, and compliance
  • Wallet and ledger records: minimum 7 years (legal requirement)
  • Deleted accounts: anonymized within 60 days unless needed for fraud investigations

Prompt content and reviews may remain anonymous for platform integrity.

7. Data Security

We use industry-grade security measures:

  • HTTPS and encryption at rest
  • Hashed passwords (bcrypt/argon2)
  • Secure OAuth flows
  • Role-based access and admin controls
  • Rate limiting + anti-abuse systems
  • CSRF and XSS protection
  • PCI-DSS compliance via Stripe/Razorpay
  • Isolated services and secure dev environments

No system is 100% secure, but we take all reasonable precautions.

8. User Rights

Where applicable, you have rights to:

  • Access your personal data
  • Request correction or deletion
  • Download/export your data
  • Restrict or object to certain processing
  • Deactivate or delete your account
  • Revoke consent where applicable

Requests can be made via support.
Deletion does not affect financial records, past orders, or legal obligations.

9. Seller KYC & Payout Compliance

To process payouts, some sellers may be required to provide:

  • Identity verification
  • Tax documents
  • Bank account details
  • Proof of address

These are shared only with authorized payout processors and stored securely.
Failure to complete KYC may restrict payouts.

10. Payments, Subscriptions & Financial Data

Your financial information is:

  • Collected only by Stripe or Razorpay
  • Tokenized and never stored on PromptQube servers

We store:

  • Subscription status
  • Invoices and transaction IDs
  • Wallet credits/debits, seller commissions
  • Payout cycles and thresholds

Refunds, disputes, and chargebacks may require verification or additional information.

11. Ratings, Reviews & Moderation

We store:

  • Ratings and review content
  • Edit history and timestamps
  • Flags, reports, and moderation decisions

Admin actions are audit-logged for accountability.
Abusive or fraudulent reviews may be removed.

12. Content & IP Protection

To prevent misuse:

  • Preview snippets are masked
  • Watermarks applied to images
  • Full content accessible only after purchase
  • Moderation ensures compliance with platform guidelines

Copyright and DMCA-style takedown processes are available.

13. Children’s Privacy

PromptQube is not intended for users under 16.
We do not knowingly collect data from minors.

14. International Data Transfers

We may transfer data across regions using:

  • Standard contractual clauses (SCCs)
  • Secure encrypted channels
  • Region-specific storage based on platform infrastructure

15. Changes to This Privacy Policy

We may update this Privacy Policy periodically.
Significant changes will be communicated via email or in-platform notice.

16. Contact Us

For privacy-related questions:

Email: support@promptqube.com
Subject: “Privacy Inquiry”